Toll-free calls to your operators might not be free in future!

2 Mar

A few telecom operators have sent a proposal to TRAI, wishing to charge for the calls made by customers, which are not complaints. That means if you make a call on a toll-free number to get other details and not to file a complaint, then your call might not be free.


Seeking information by calling customer care centres of various operators for details of international calling cards, internet connections, GPRS services, news alerts, astro alerts, stock alerts and other such details of VAS (Value Added Services) will be charged. The proposal also demands for a common toll-free number for all service providers.


But why are the telecom operators acting so scrooge lately? By offering cut-throat tariffs, the margins of the companies have suffered immensely. It is virtually impossible for come carriers to sustain the current tariffs and as a result, they strongly feel the need to levy charges in any way possible.

Source: Business Standard

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