InnoPath comes to the rescue of smart phone customers globally. Expect Tata Tele to implement solution shortly

21 Jun

InnoPath, a privately held company based in Silicon Valley has developed offerings that enable customer service representatives to remotely manage and configure mobile devices. The company’s patent portfolio is impressive and so is its list of customers. We expect Tata Tele to shortly offer remote device management to its customers in the very near future.

I have been acquainted with the company for 3 months now and my research indicates that Innopath offers some of the better solutions for mobile device management. Not only is the company profitable but also has been envied by some of the larger players like Amdocs and Comvese.

According to David Ginsburg, VP of Marketing at InnoPath, “InnoPath’s mission is to make the smartphone experience of customers a pleasant one.” A statement we hope becomes true if the operators and device manufactures embrace solutions that InnoPath offers. Apple’s iPhone and Research and Motions, Blackberry products have set the bar on easy setup and management – we hope other devices can be configured as easily.

The benefit to smart phone customers are:

  •          Remote setup and management of E-Mail, WiFi, MMS, Bluetooth    etc.
  •          Security – disabling and eliminating the data on a device if the device has been lost or stolen
  •          Firmware updates over the air as opposed to tethering the device to a PC 

The benefits to the network operator are:

  •          Enabling a better customer experience
  •          Increased ARPU 
  •          Reduced operating expenses

The demonstration that I was given by Jason Lackey of InnoPath convinced me of the benefits to both customers and operators. Currently, InnoPath supports 250 devices and offers solutions for the following operating systems:


Android

Linux

Windows Mobile 

Symbain

Propriety operating systems of LG, Samsung, Sharp etc.

Asian customers include NTT docomo, China Telecom. AT&T, Sprint and Verizon are some of the US based customers.

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